Returns & Shipping Policy

Delivery

Delivery is quoted once at checkout for your whole basket, even when it includes items from several sellers. Orders over R450 ship free; otherwise a flat R60 delivery fee applies. Delivery time depends on the seller and courier — [DELIVERY TIMEFRAME — CONFIRM WITH OPS].

Your right to change your mind

Under section 44 of the Electronic Communications and Transactions Act, you may cancel most online purchases for any reason within 7 days of delivery — no reason required. This right is non-waivable: no seller or checkout terms can shorten it. You pay only the cost of returning the item.

Faulty, damaged, or not as described

Under section 56 of the Consumer Protection Act, goods that are faulty, damaged, or not as described are covered for 6 months after delivery. In this case, the seller pays return shipping.

An order that never arrived

If a parcel doesn't reach you, report it from your account before it's marked delivered — the seller investigates with their courier.

Who pays return shipping

• Changed your mind (cooling-off): you pay return shipping
• Faulty, damaged, or not as described: the seller pays return shipping
• Never arrived: the seller pays, since it's their fulfilment that's in question

Refund timing

Stellar Health holds the funds and releases each seller's share 7 days after delivery, once your cooling-off period under the ECT Act has closed. If you return an item within that window, the refund is paid from the held funds rather than being clawed back from the seller after the fact.

How to start a return

Go to your account's returns page, choose the order and the reason, and follow the prompts. If you'd rather talk to someone first, use Contact us.